OBJECTIVE

Technical position where my skills can be used to help enhance company products and to make proprietary technology understandable to even the most novice user.

EXPERIENCE

10/01-Present	MyComputer.com—Orem, UT
Contract Technical Writer	Duties: Developed company style guides and documentation standards. Designed and created product user manuals, SDK documentation, sales training and sales presentation documents. Proofread and edited all other public company documents, including press releases, marketing and promotional materials.
4/00-7/01	Coresoft Technologies—Lindon, UT
Lead Technical Writer, HTML/XML Developer	Duties: Created company-standard style guides and document conventions. Designed and wrote end-user “help” documentation in online and print formats. Wrote code-level API (JavaDocs), SDK and business-process documentation. Performed various copyediting duties. Helped define product process and appearance criteria. Developed GUI mockup proposals, coded elements in HTML and XML and managed source code with CVS. Fulfilled various QA testing duties, including creating test plans and submitting, monitoring and fixing “bugs.”
10/99-4/00	Maxim Group/NuSkin Enterprises—Provo, UT
Technical Writer	Duties: Designed and wrote user manuals, specifications guides and requirements documentation. Created business processes documentation and flowcharts. Gathered e-commerce platform information for the above documents by attending policy meetings and interviewing decision-makers.

For a full work history, click here.

SKILLS

Proficient with RoboHelp, HomeSite, FrameMaker, Microsoft Office, Windows, Visio, Photoshop, GIMP, HTML, XML, XSLT and JavaScript
Experienced using Chicago Manual of Style and Microsoft Manual of Style for Technical Publications
Proven ability to learn new computer applications and technical information quickly, to teach complex concepts to peers and to lead and motivate others
Fluent in Portuguese

Basic understanding of Architectural and Civil Engineering concepts and terminology

For a full skills set, click here.

EDUCATION

B.A., English, Brigham Young University, August 1999

OTHER ACCOMPLISHMENTS

12/92-12/94	Served full-time church mission in Brazil. Held District Leader, Zone Leader and Supply Manager positions. Supervised, instructed, trained and motivated up to ten other missionaries at a time. Streamlined Supply Manager duties, reducing in-office work time from six to two days per week.
6/86	Awarded Eagle Scout Rank from Boy Scouts of America.

URLs of Web pages created:

Resume: http://www.theballards.net/KnJ/Work/Resume.html
Writing samples: http://www.theballards.net/KnJ/Work/samplesindex.html
Personal: http://www.theballards.net/Harshaw and http://www.theballards.net/Harshaw/Martin/Diary

Full work history, skills set, and references available upon request.