10/01-Present

 MyComputer.com—Orem, UT

Contract Technical Writer

 Duties: Developed company style guides and documentation standards. Designed and created product user manuals, SDK documentation, sales training and sales presentation documents. Proofread and edited all other public company documents, including press releases, marketing and promotional materials.

4/00-7/01

 Coresoft Technologies—Lindon, UT

Lead Technical Writer, HTML/XML Developer

 Duties: Created company-standard style guides and document conventions. Designed and wrote end-user “help” documentation in online and print formats. Wrote code-level API (JavaDocs), SDK and business-process documentation. Performed various copyediting duties. Helped define product process and appearance criteria. Developed GUI mockup proposals, coded elements in HTML and XML and managed source code with CVS. Fulfilled various QA testing duties, including creating test plans and submitting, monitoring and fixing “bugs.”

10/99-4/00

 Maxim Group/NuSkin Enterprises—Provo, UT

Technical Writer

 Duties: Designed and wrote user manuals, specifications guides and requirements documentation. Created business processes documentation and flowcharts. Gathered e-commerce platform information for the above documents by attending policy meetings and interviewing decision-makers.

9/97-8/99

 Brigham Young University/Missionary Training Center—Provo, UT

Portuguese Language Instructor

 Duties: Taught Portuguese grammar, vocabulary and sentence structure to 19-22 year old missionaries using traditional and computer language instruction tools. Trained and motivated missionaries to develop teaching techniques, attributes and skills.

6/98-8/98

 Volt Temporary Services/EasyDental—Orem, UT

Customer Support

 Duties: Answered customer questions, resolved customer complaints, promoted software upgrade and alleviated coworker's workloads by taking on surplus tasks.

6/97-8/97

 Utah Department of Transportation--Provo, UT

Construction Inspector

 Duties: Inspected and recorded highway construction activities and progress.

1/96-5/97

 Brigham Young University/Student Employment Services—Provo, UT

Clerk/Data Entry

 Duties: Created, updated and revised office procedures manual. Kept statistics and performed data entry, student hire processing and general clerical tasks.

5/95-1/96

 SEH-America, Inc./Manpower—Vancouver, WA

Human Resources Assistant

 Duties: Created written hiring procedures, coordinated permanent and temporary employee hiring, filled monthly temporary employee reports, coordinated new hires and interview scheduling.